Customer Service Level 2/ 3
Key Information
Entry requirements: |
Aged 19+ |
Course length: |
Variable |
Qualification
NVQ Level 2/3 in Customer Service
Course Content
Selection of Units:
Prepare yourself to deliver customer service
Provide customer service within the rules
Give customers a good impression of yourself and your organisation
Promote additional services or product to customers
Make customer service personal
Deal with customers face to face; recognise diversity when developing customer service
How to apply
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